Refund & Returns Policy

Last updated: 8 October 2026

At Royal Style, we want you to feel confident when ordering home décor from us. If something isn't quite right with your purchase, please contact us and we'll do our best to help.

1. Your UK cancellation right

If you are a consumer in the UK purchasing online, you generally have the right to cancel your order within 14 days after the day you receive your goods, without needing to give a reason.

After telling us that you wish to cancel, you normally have a further 14 days to send the goods back.

This statutory cancellation right does not affect your separate legal rights if an item is faulty, damaged, misdescribed or otherwise does not meet the requirements of UK consumer law.

2. Condition of returned items

For a change-of-mind return, please take reasonable care of the product while it is in your possession.

Items should preferably be returned:

• In their original packaging where reasonably possible.
• With all accessories, parts and included materials.
• In a condition that allows us to assess the item.

You may handle an item to the extent reasonably necessary to establish its nature, characteristics and functioning. If an item has been handled beyond what is reasonably necessary and its value has consequently decreased, applicable UK law may allow an appropriate deduction from the refund.

3. Faulty, damaged or incorrect items

If your order arrives damaged, faulty, defective or different from what you ordered, please contact us as soon as reasonably possible at:

Email: royalstyle1122@gmail.com
Phone: +44 800 123400

Please include your order number and, where appropriate, photographs showing the issue.

We will assess the situation and provide an appropriate remedy in accordance with your statutory consumer rights.

Your statutory rights are not excluded or reduced by this policy.

4. Return postage

For a change-of-mind cancellation, return postage is normally the customer's responsibility unless we have expressly agreed otherwise.

Where an item is faulty, damaged, incorrect or otherwise our responsibility, we will work with you regarding the appropriate return arrangements.

5. Refunds

Once a refund is approved, we will process it using the original payment method unless you have expressly agreed to another method.

For statutory cancellations, refunds will be handled in accordance with applicable UK consumer law. Where required by law, refunds will be made without undue delay and within the applicable legal timeframe.

Original standard delivery charges will be treated in accordance with applicable consumer law. Because Royal Style provides standard delivery free of charge, there is ordinarily no standard delivery charge for us to reimburse.

6. Exclusions

Certain products may be excluded from the standard cancellation right where an applicable legal exception applies—for example, goods made specifically to a customer's specifications or personalised goods.

Where an exception applies, we will make this clear before you place your order.

7. How to request a return or cancellation

Please contact:

Royal Style
Manchester, Central Manchester
M3 1BD
United Kingdom

Email: royalstyle1122@gmail.com
Phone: +44 800 123400

Please include:

• Your full name
• Order number
• Product(s) concerned
• Reason for contacting us
• Any relevant photographs, particularly for damaged or faulty products

We will then provide the relevant instructions.

8. Your statutory rights

Nothing in this policy is intended to remove, restrict or replace any rights you have under applicable UK consumer protection law.

Products supplied to consumers must meet the relevant statutory standards, including being as described, of satisfactory quality and fit for purpose where applicable.

If you have any questions about a return, please contact us before sending an item back.

Royal Style
royalstyle1122@gmail.com
+44 800 123400